FOREWORD
Where to send goods for warranty claims:
Scootering s.r.o., Zdeňka Fibicha 1210, 757 01 Valašské Meziříčí, Czech Republic, Tel. +420 774 333 283, e-mail: reklamace@scootering.cz
Before sending goods for warranty claims, please contact us via email at reklamace@scootering.cz, we will gladly advise you on how to proceed.
Please do not send the package as a registered letter or package for pickup by the carrier, as we cannot pick up packages from carriers; it is always necessary to deliver the package to our address.
Warranty claim form for download: Warranty claim form
How to take care of your stunt scooter to last as long as possible
A stunt scooter is a sports device designed for extreme loads. During riding and performing tricks, individual parts experience significant stress. Even though these components are made from durable materials, they can be damaged or destroyed within minutes with improper use.
Therefore, it is important to pay attention to how you handle the scooter – how you land after tricks, how you avoid impacts and falls, and above all, do not throw the scooter or hit it unnecessarily.
With proper handling, a stunt scooter can last more than two years.
Durability of parts and proper handling
The lifespan of aluminum parts or their components is specified by the manufacturer and usually ranges over several months. However, there is a difference in how the rider treats the scooter:
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Some riders have not a single scratch after a year of riding.
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Others can destroy the scooter within three months.
It mainly depends on the way of use. A rider who takes care of the scooter and uses it wisely can easily have it for five years, while another may wear it out within a single season.
Warranty and conditions of its application
The warranty is not insurance – it does not apply to durability, wear, or destruction, but only to manufacturing defects that occurred during production.
A hidden manufacturing defect usually reveals itself upon first use of the product.
Mechanical damage caused by impact, fall, or collision with an obstacle is not a manufacturing defect – just like with other vehicles.
If, for example, after prolonged use, the deck cracks, the bars bend, or the bearings seize, it is usually not a defect but improper use or neglected maintenance.
When the warranty may be denied
The warranty n
can be applied if:
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there are signs of improper use on the product – deformation, scratches, scuffs, etc.,
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the main parts have been replaced or modified (e.g., shortened bars),
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the scooter was assembled from parts of different brands that are not compatible.
Before submitting a complaint, always carefully inspect the scooter.
Extreme load and potential damage
A freestyle scooter is intended for extreme sports. During a failed trick, the scooter may uncontrollably collide with an obstacle and suffer damage that is not immediately visible. This may only become apparent later during regular use.
The scooter suffers the most when the rider is learning new tricks and often lands hard or collides with obstacles. These impacts significantly reduce the lifespan of individual components.
Damage from frost
At low temperatures, the brittleness of both metal and plastic parts increases. Aluminum parts can easily crack in subzero temperatures – for example, the fork, handlebars, or deck.
Therefore, during winter months, handle the scooter more carefully and avoid hard landings or jumps in cold environments.
Damage from high temperatures
In summer months, materials tend to expand. Metal parts can lose strength and bend more easily when exposed to the sun for extended periods.
Rubber parts of the wheels (such as tires or grips) may stretch due to heat and can come off or get damaged.
When using the scooter on hot days, do not leave it in direct sunlight for long and adjust your riding style to the temperature conditions.
Summary
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Handle the scooter wisely – it will last longer.
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Follow warranty conditions and do not perform unprofessional modifications.
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Avoid extreme temperatures that can damage materials.
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Remember that the warranty only covers manufacturing defects, not normal wear and tear.
COMPLAINTS PROCEDURE
This Complaints Procedure is an integral part of the Terms and Conditions of the selling company Scootering s.r.o. with registered office at Zdeňka Fibicha 1210, 757 01 Valašské Meziříčí, Czech republic, VAT number: 11823526, registered under file number C 86965 at the Regional Court in Ostrava (hereinafter referred to as “scootering.cz” or “seller”) and outlines the process for submitting complaints about goods purchased from the seller through the online store www.scootering.cz /.eu.
The buyer is obliged to familiarize themselves with the Complaints Procedure and the Terms and Conditions before ordering goods.
Article 1
Introductory provisions
The buyer's rights from defective performance (hereinafter referred to as “complaint”) must always be claimed in accordance with this complaints procedure. Matters not governed by this complaints procedure shall be governed by the legal order of the Czech Republic. The seller shall inform the buyer of this complaints procedure in an appropriate manner and shall provide it in textual form at the buyer's request. This complaints procedure is in accordance with Act No. 89/2012 Coll. Civil Code and Act No. 634/1992 Coll. on consumer protection as of 1 January 2014.
The seller is not liable for defects in these cases:
- if the defect is on the item at the time of takeover and a discount on the purchase price is agreed for such a defect,
- if it is used goods and the defect corresponds to the degree of use or wear that the goods had at the time of takeover by the buyer,
- the defect arose on the item due to wear caused by normal use, or it follows from the nature of the item (e.g., expiration of its lifespan),
- the goods were modified by the buyer, or the goods were incompatibly assembled by the buyer,
- it is caused by the buyer and arose from improper use, storage, inadequate maintenance, intervention by the buyer, or mechanical damage,
- in the case of violation of internal maintenance and usage instructions published in the article Maintenance and Usage Instructions (HERE),
- the defect arose as a result of an external event beyond the influence of the seller.
Article 2
Claim Submission
The buyer has the right to submit a complaint to the seller at any of its stores where the acceptance of the complaint is possible regarding the range of goods sold. The seller ensures the presence of a worker authorized to accept complaints throughout the store's operating hours. A complaint can also be submitted to a person designated in the confirmation issued by the seller to the buyer, on the receipt, or in the warranty card, if the designated person is at the seller's location or closer to the buyer's location. A complaint can also be submitted by sending the claimed goods to the store, where the shipment must include the claimed goods in a clean condition, a copy of the purchase document, a completed form for submitting the complaint, or another accompanying letter describing the defect and contact details for communicating the status of the complaint and the sending of goods or compensation, the requested manner of handling the complaint, as without the above it is impossible to identify the origin and defect of the goods.
The buyer is obliged to prove that he has the right to submit a complaint, in particular to demonstrate the date of purchase, either by presenting a sales document, confirmation of the seller's obligations for defective performance from the warranty card, or in another credible manner. The buyer is not entitled to submit a complaint for a defect that was already pointed out in the past if a reasonable discount on the purchase price was provided for it.
If exercising rights arising from defects would cause considerable difficulties to the consumer, especially because the item cannot be transported to the place of claiming the complaint in the usual way or if it is goods that are installed or part of a property, the seller will assess the defect in agreement with the buyer either on-site or in another way. In such a case, the buyer is obliged to provide the seller with the necessary cooperation.
Article 3
Deadline for Claiming Rights
The buyer may exercise his rights from defective performance within 24 months from the takeover of the goods. For used goods, the deadline for claiming rights from defective performance can be shortened to 12 months; such a shortening of the deadline will be noted by the seller in the confirmation of obligations from defective performance or on the sales document. After the deadline, rights from defects cannot be claimed against the seller unless the contracting parties agree otherwise or the seller or manufacturer provides a special quality guarantee beyond its statutory obligations.
The buyer will exercise his rights from defective performance
without unnecessary delay after finding out that the goods are defective. The seller is not liable for the increased extent of damage if the buyer uses the goods, despite knowing about the defect. If the buyer asserts a justified defect against the seller, the limitation period for asserting rights from defective performance does not run during the time the goods are being repaired and the buyer cannot use them.
The buyer acknowledges that in the case of exchanging goods within the handling of a complaint, a new limitation period for asserting rights from defective performance does not run. The period will end 24 months from the receipt of the purchased complained goods. The limitation period for asserting rights from defects cannot be considered as the determination of the lifetime of the goods, which varies depending on the properties of the product, its maintenance, proper use and intensity, or the agreement between the buyer and the seller.
If the manufacturer of the goods provides a warranty on some of the offered goods or their parts shorter than 24 months, it is considered the lifetime of the goods or their parts under normal use, when the specific length of the warranty is stated by the manufacturer on its official website, however even after the expiry of the period designated as the product lifetime warranty, a regular warranty period of 24 months applies to the product. The lifetime of freestyle scooters and their parts is from 30 to 90 days from the purchase. The legal warranty period (the time for asserting rights from defective goods) must not be confused with the lifetime of the goods, i.e. the time during which, with proper use and proper care, including maintenance, the goods can withstand due to their properties, intended purpose and differences in the intensity of their use. The lifetime of goods designed for extreme sports represents susceptibility to wear caused by normal use.
Article 4
Complaint handling
The seller is obliged to decide on the complaint immediately, in more complex cases within three working days, which period does not apply in crisis situations. The time needed for the professional assessment of the defect or the duration of the crisis situation is not included in this period. The seller is obliged to issue a written confirmation to the buyer, stating the date and place of the complaint, the description of the alleged defect, the manner requested by the buyer for handling the complaint, and the way the buyer will be informed about its resolution. The complaint, including the removal of the defect, must be addressed without unnecessary delay, no later than 30 days from the day the complaint was filed, unless the seller and the buyer agree on a longer period, provided that a crisis situation does not arise. The expiry of this period is considered a substantial breach of contract. The seller is obliged to confirm in writing via email to the buyer the manner of handling the complaint and the duration of its processing. The buyer is not entitled to change the chosen method of handling the complaint without the seller's consent, except in situations where the chosen method of resolution cannot be executed at all or in a timely manner.
The buyer is obliged to collect the complained goods within 30 days from the day when the complaint was supposed to be handled at the latest, after this period, the seller is entitled to charge reasonable storage fees or sell the goods independently at the buyer's expense. The seller must inform the buyer in advance of this procedure and provide a reasonable additional period for the collection of goods.
Article 5
Completeness and quality upon receipt
The buyer is obliged, in accordance with § 2104, to inspect the goods as soon as possible after receipt and to ascertain their properties and quantity. The buyer upon personal collection from the seller
The buyer shall check the goods being received for completeness and undamaged condition. Upon receipt from the carrier, the buyer must properly and carefully check the condition of the shipment and its packaging, and in case of damage to the packaging upon receipt from the carrier, the buyer is obliged to indicate the damage to the packaging in the handover protocol of the carrier or the buyer may refuse to accept the shipment. The buyer shall also check the completeness of the goods on the day of receipt from the carrier, especially that the packaging contains everything it should contain, and any discrepancies must be reported to the seller immediately via the contact email or in another verifiable manner. Any subsequent complaint about the incompleteness or external damage of the shipment does not relieve the buyer of the right to claim the goods, but gives the buyer the opportunity to demonstrate that it does not constitute a breach of the purchase contract.
The seller declares that the goods are handed over to the buyer in accordance with the provisions of § 2161 of the Civil Code, namely:
- the goods have the properties that the buyer and seller have agreed upon, and if there is no agreement, the properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and based on advertisements made by them,
- the goods are suitable for the purpose that the seller states for their use or for which goods of this kind are usually used,
- the goods are in the appropriate quantity, measure, or weight, and
- the goods meet the requirements of legal regulations.
If the goods do not meet the above requirements upon receipt by the buyer, the buyer has the right to have new goods delivered without defects, unless this is unreasonable given the nature of the goods. If the defect pertains only to a part of the goods, the buyer may request only the replacement of the part; if this is not possible, the buyer may withdraw from the contract and request a full refund of the purchase price. However, if this is unreasonable given the nature of the defect, especially if the defect can be rectified without unnecessary delay, the buyer is entitled to have the defect remedied free of charge.
If the buyer does not withdraw from the contract or does not exercise the right to have new goods without defects delivered, to replace its parts, or to repair it, they may request a reasonable discount on the purchase price. The buyer is entitled to a reasonable discount even if the seller cannot provide new goods without defects, replace its parts, or repair the goods, as well as in cases where the seller does not remedy the situation within a reasonable time or where remedying the situation would cause significant difficulties for the consumer.
If a defect manifests itself within six months of receipt, it is presumed that the item was defective already upon receipt.
Article 6
Seller's liability for defects, which constitute a substantial and non-substantial breach of contract
Seller's liability for defects, which are substantial or non-substantial breaches of contract, shall apply to defects of goods arising within 24 months from receipt, for defects for which liability for quality upon receipt according to Article 5 does not apply. A defect is considered a substantial breach of contract in cases where the buyer would not have entered into the contract had they anticipated the defect at the time of entering into the contract; in other cases, it is a defect that is not a substantial breach of contract.
If the defect is a substantial breach of contract, the buyer has, at their discretion, the right to have new goods supplied, a repair, a reasonable discount, or to withdraw from the contract (with the right to a full refund of the purchase price). If the defect is a non-substantial breach of contract, the buyer has the right to have the defect removed.
defects or an appropriate discount.
The buyer has the right to receive a new flawless item, to exchange a part, to receive a discount on the price, or to withdraw from the contract regardless of the nature of the defect if the item cannot be properly used due to a repeated occurrence of the defect after repair or due to a larger number of defects.
Article 7
Costs of Complaint and Dispute Resolution
If the complaint is considered justified, the buyer is entitled to reimbursement of the costs reasonably incurred in asserting their rights.
If the complaint is considered justified, the seller has the right to reduce the price of the complained goods in an amount corresponding to the wear and expected lifespan of the goods for the period during which the goods were used by the buyer. The seller decides on the amount of the price reduction of the complained goods.
In the event that the seller rejects the complaint as unjustified, the buyer, or by agreement with the seller both parties, may turn to a court expert in the field and request an independent expert evaluation of the defect.
If no agreement is reached between the buyer and the seller, the buyer may turn to existing systems of out-of-court consumer dispute resolution, especially to the system www.vasestiznosti.cz, or to the competent court.
Article 8
Contractual Quality Guarantee
If the seller has provided a quality guarantee beyond their legal obligations, its application is governed by this complaint procedure, unless the confirmation of the seller's obligations from the defective performance (warranty card) or the contract states otherwise.
Article 9
Final Provisions
In crisis situations such as the closure or restriction of operations by state authorities, by force majeure, during the declaration of a state of emergency, during quarantine or the illness of the designated employee, and in similar crisis situations, we are entitled not to accept goods sent for complaints, to not adhere to the legally established deadlines for complaint resolution without penalties and consequences that would normally occur, we are entitled to extend the legal deadline for complaint resolution by the time during which the goods delivered for complaint are in quarantine or during the period of the crisis. Likewise, it is not possible to accept or close complaints within the legal deadline if the distributor or manufacturer of the complained goods is in a crisis situation. Under valid hygiene measures against the Covid-19 epidemic, please be aware that during this period we are unable to meet standard deadlines for complaint resolution, the complaint process may take longer.
This complaint procedure takes effect on 1 November 2021.
